Guest Services

Our Guests ARE Our Business

Our Mission is to entertain and delight our guests in a top quality marine life facility.

Find everything you need to plan your visit to the Aquarium, including special notices, general facility and accessibility information, and operating hours. If you can’t find what you need, please contact us.

General Facility Information

Frequently Asked Questions

Please take a few moments to look through the FAQ’s for answers to your own questions. If not, below the FAQ’s you will find several convenient ways to ask us directly.

How long are your tickets good for?

ANSWER: Tickets are good for one year from the date of purchase.

What forms of payment do you accept?

ANSWER: We accept Cash, Travelers Checks and all the major Credit Cards.

Do I have to use the U-Pick Combo tickets the same day?

ANSWER: The U-Pick Combo tickets are good for one year from the date of purchase.

Can I leave and revisit the same day?

ANSWER: Sorry, the tickets are good for one-time admission to the Aquarium.

How long does it take to tour each attraction?

ANSWER: We recommend allowing 2 hours or more to tour the Aquarium.

What types of discounts do you have available?

ANSWER: AAA, AARP, Active Military, Retired Military.

Where can I park?

ANSWER: There are various parking areas nearby in Gatlinburg. There is a City owned parking garage directly behind the Aquarium. The City charges a maximum of $6 per day

Do you allow cameras/camcorders?

ANSWER: Absolutely YES! Feel free to take pictures and shoot video and share with your friends and family.

Is the Aquarium wheelchair accessible?

ANSWER: The Aquarium is wheelchair and stroller friendly.

Do you have wheelchairs?

ANSWER: Wheelchairs are available at Guest Services.

Do I need reservation?

ANSWER: General admission to tour the Aquarium does not require reservations.

Do you have or can I bring a stroller?

ANSWER: The Aquarium is stroller friendly. Strollers may be rented at Guest Services for $10.

Do you allow pets?

ANSWER: Only service animals per ADA specifications.

Do you host birthday parties for children?

ANSWER:Yes We do! Please visit our Birthday Party page for more information.


Submit Your Question

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Still Need Help?

How May I Help You?
Please contact out friendly aquarium staff directly by phone or email or complete our quick Online FAQ Form.

  Phone: 865 430-8808
  Toll Free: 888-240-1358