How long are your tickets good for?

Tickets are good for one year from the date of purchase.

What forms of payment do you accept?

We accept Cash, Travelers Checks and all the major Credit Cards.

Do I have to use the U-Pick Combo tickets the same day?

The U-Pick Combo tickets are good for one year from the date of purchase.

Can I leave and revisit the same day?

Sorry, the tickets are good for one-time admission to the Aquarium.

How long does it take to tour the attractions?

We recommend allowing 2 hours or more to tour the Aquarium.

What types of discounts do you have available?

AAA, AARP, Active Military, Retired Military.

Where can I park?

There are various parking areas nearby in Gatlinburg. There is a City owned parking garage directly behind the Aquarium. The City charges a maximum of $10 per day.

What procedures do you have in place to minimize the spread of illness among guests?

We take thorough steps to keep our attractions safe and promote a healthy environment. To protect our guests and associates, and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:

  • Extensive training on maintaining a safe and hygienic workplace and environment for our guests.
  • Appropriate personal protective clothing for those who are assigned cleaning duties.
  • Procedures for cleaning and disinfection of areas throughout the day and where illness has been suspected or reported.
  • Quick response to spills, trash, and other situations.
  • Daily sanitation procedures for everything, including bathrooms, faucets and sinks, benches and trash cans.

We trust you to make your own choice as to whether you want to wear a face mask and ask that you respect the choices of our other guests.

We closely monitor local, state, and national public health authorities, and take their guidance when additional preventive measures are needed. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Ripley’s Attractions, you voluntarily assume all risks related to exposure to COVID-19.

Do you allow cameras/camcorders?

Absolutely YES! Feel free to take pictures and shoot video and share with your friends and family.

Is the Aquarium wheelchair accessible?

Most of our attractions are wheelchair accessible. Please be advised that some rides and activities at [Ripley’s Mountain Coaster and Super Fun Park] are not ADA accessible due to the nature of the ride or activity.

And some rides and activities may involve physical stress and you should use your own judgment whether or not to participate.

Do you have wheelchairs?

Wheelchairs are available at Guest Services.

Do I need a reservation?

General admission to tour the Aquarium does not require reservations.

Do you have or can I bring a stroller?

The Aquarium is stroller friendly. Strollers may be rented at Guest Services for $3.

Do you allow pets?

Only service animals per ADA specifications.

Do you host birthday parties for children?

Yes we do! Please visit our Birthday Party page for more information.

Do you host special programs and events?

Ripley’s Aquarium of the Smokies has new events and activities throughout the year. Check out our Calendar of Events for a list of our upcoming programs.


Please contact out friendly aquarium staff directly by phone or email or complete our quick Online FAQ Form below.
(865) 430-8808 • aquariumofthesmokies@ripleys.com

FAQ Form