TICKETING FAQs

What are your ticket prices?


Online Timed Tickets:

  • Adult – 27.98
  • Youth (6-13) – 17.98
  • Child (3-5) – 6.98
  • Senior (65+) – 17.98

 

Express Anytime Tickets:
Available online and at the door.

  • Adult – 30.98
  • Youth (6-13) – 20.98
  • Child (3-5) – 9.98
  • Senior (65+) – 20.98

 

Sharks After Dark Tickets: SAVE even more after 7 PM

  • Adult – 25.98
  • Youth (6-13) – 15.98
  • Child (3-5) – 4.98
  • Senior (65+) -15.98

The prices listed above do not include HST or online convenience fees.

What are Time Tickets?


Reserve your entry time with our Timed Tickets. Save time and money when you buy online! Enter during your selected time slot and stay as long as you wish within operating hours. These tickets can be pre-purchased online for a next day visit and onwards.

I can’t make it for my Time slot, am I out of luck?


We will be able to reissue you another ticket for the next available time slot.

What are Express Anytime Tickets?


Express Anytime Tickets are our premium ticket choice- no reservations required. These tickets are valid for 365 days from date of purchase and can be used at any time during our operating hours.

Why can't I find the option to buy an Express Anytime ticket?


Express Anytime tickets are subject to availability and may sell out during peak hours around our busier seasons. We recommend buying your ticket online at least 24 hours in advance!

How do I buy tickets?


Save time and money with online Timed Tickets. These tickets can be pre-purchased online for a next day visit and onwards. A limited amount of walk-up tickets are also available for purchase at our Guest Services or at one of our self-serve kiosk machines.

Do we need to print out the tickets beforehand?


No, you can show your e-ticket on your smartphone. Please ensure the tickets are downloaded displaying the barcode and ready to be scanned with the screen brightness all the way up.

I booked a time slot from 10 AM to 11 AM, does that mean I only have one hour to view the aquarium?


No, this is your entry time. You may stay as long as you wish within our daily operating hours.

I have a ticket for the 10 AM to 11 AM time slot, do I need to arrive at 10 AM?


No, you can arrive anytime between 10 AM to 11 AM. Please be advised that early admittance will not be accommodated.

What is your return policy and are tickets refundable?


Tickets are non-refundable and will not be replaced if expired, destroyed, lost or stolen.

I bought tickets online but have not received my e-tickets. What should I do now?


For Hotmail users, please check your junk folder for your e-mail. If you still have not received the e-mail please contact our guest services team at tgservices@ripleysaquariumofcanada.com or 647-351-FISH and we will be able to follow up with the e-mail. Alternatively, you can bring your confirmation number or the last 4 digits of your credit card to Guest Services and we will be able to print out your ticket.

What are the benefits of purchasing an annual pass?


• Unlimited visits for one year from date of first use
• Free Coat Check
• 20% discount at the Ripley’s Café
• 20% discount at the Cargo Hold Gift Shop
• 20% discount at the Photo Port Station
• 30% discount on tickets for up to 4 guests on the same day of visit (subject to availability). This discount is only redeemable at the aquarium (not online) and will be processed at Guest Services. Ripley’s Aquarium of Canada has the right to revoke this promotion at any time at our discretion.
• Savings on select educational programs (summer camps, stingray experience, sleepovers, and more!)
• Savings at Ripley’s Niagara Falls attractions
More benefits listed here.

Are annual passes transferable?


No, annual passes have photo ID, and are non- transferable.

Can you put your ticket towards an annual pass?


You can upgrade your ticket to an annual pass onsite within 24 hours of your visit.

Do you offer any discounts on multiple annual pass purchases?


Yes, we offer a 20% discount when 3 annual passes are purchased at the same time.

Can you purchase gift certificates or gift cards?


Yes, we do have gift cards available for purchase at Guest Services and Online.

VISIT FAQs

I'm in line to buy tickets. Why are there only one or two cashiers selling tickets?


During peak times, we limit the number of ticket sellers in an effort to monitor and manage guest flow.

When are your peak hours?


On weekends, holidays and throughout the summer season, our peak hours are 10am – 4pm. On weekdays our peak hours are 11am – 2pm.

How long does it take to get through the aquarium?


The experience takes approximately 2 to 2.5 hours. However, this time can vary person to person.

Is there coat check or cubbies to store my personal items?


Yes, we offer coat check and cubbies.
• Coat (one per hanger) – $2.00
• Cubby (for bags) – $3.00
• Large Items/Luggage – $4.00

Do you offer wheelchairs?


Yes, we have wheelchairs free of cost. You will need to leave a piece of ID at Guest Services. Please note these wheelchairs are subject to availability.

Are you part of Access 2 Entertainment?


Ripley’s Aquarium of Canada is part of the Access 2 Entertainment program. We are committed to providing you with equal access to our products and services in a manner that respects your dignity, individuality and independence. We will not make assumptions about your needs, but will rely on you to guide us regarding the best way to assist you.

Are outside food and beverages permitted in the aquarium?


Outside food and beverages are not permitted onsite.

I am taking the Public Transit, what stop do I get off?


Union Station is the closest stop to us. From there you would need to go to Concourse Hall and towards the Skywalk. Once you reach the end of the Skywalk make a left outside (just for a brief moment) and into our building.

Do you have parking?


While we do not have parking onsite at the aquarium, there is ample parking available nearby. Click here for a map of public parking areas.

We do have two handicap parking spaces, but please note that they are available on a first come, first serve basis.

Do you have any special promotions?


Yes, please visit our Special Promotions for more details.

Do you have any special shows?


We have an interactive dive show every two hours. Guests will learn more about the exhibit as well as the different species of the tank from an educator and diver communicating via microphone.

WEEKDAY
11:15 Ray Bay
1:15 Rainbow Reef
3:15 Ray Bay
5:15 Ray Bay
7:15 Rainbow Reef

WEEKEND
11:15 Ray Bay
1:15 Ray Bay
3:15 Ray Bay
5:15 Ray Bay
7:15 Ray Bay

*Dive Shows will take place in Ray Bay during holiday periods.

Are there any in-and-out privileges?


We do not allow in-and-out privileges.

Do you have a lost and found?


Yes. Please visit our Coat Check room where our Guest Services team will do their best to find your lost item.

Do you have food and drinks available?


Yes, we offer a variety of hot and cold foods at our Ripley’s Café as well as several food kiosks located around the facility. Grab a salad or a slice of pizza – there is something for everyone!

Can we bring pets to the aquarium?


No, only service animals are permitted.

Do you offer a discount for military personnel?


Yes, please show your CFOne card at Guest Services upon arrival.

Do you accept U.S currency?


Yes! We accept all major U.S credit cards as a form of payment both online and on-site. Please note that we can only accept up to $20 denominations in U.S currency when purchasing tickets on-site.