Our Service Commitment to Ripley’s Aquarium of Canada Guests
Ripley’s Aquarium of Canada is committed to accessibility for all visitors and is dedicated to removing barriers to participation for guests with disabilities.
Access 2 Entertainment Program
Ripley’s Aquarium of Canada is a member of the Access 2 Entertainment program administered by Easter Seals Canada. A support person accompanying a guest with disabilities will be allowed to stay with the guest at all times and will be provided with free admission.
For our guests with restricted mobility, wheelchairs and families with strollers, there are ramps located on the west and east side of the building.
We offer two parking spots for holders of valid accessible parking passes on the east side of the building. They cannot be reserved and are available on a first come first serve basis.
We are wheelchair accessible. A limited number of manual wheelchairs are available at Guest Services free of charge. We would need a piece of photo ID to hold onto until the wheelchair is returned.
Service animals are welcomed in all areas of our premises that are open to the public. We respect the fact that service animals are working, and will not distract them in any way.
Assistive devices are welcomed on our premises.
Guests with Physical Disabilities
We will not touch or move assistive devices without permission. If we move our guests’ assistive device, we will ensure it remains within their reach.
Your feedback is important to us. You can speak with any of our Guest Services Ambassadors or by asking to speak to a Supervisor or Manager on Duty. Alternatively, you may contact us at (647) 351-FISH (3474) or TGServices@ripleysaquariumofcanada.com. Your input will help us address any inequities in the accessible provision of our goods and services. We will respond to your concerns in a timely manner.