A SAFE EXPERIENCE FOR YOU
Upon entering Ripley’s Aquarium of Canada, you will immediately notice changes—from the precisely placed social distancing markers in line to reduced contact. Our staff has also been extensively educated to provide you with a safe experience.
WHAT RIPLEY’S AQUARIUM OF CANADA IS DOING TO KEEP YOU SAFE DURING YOUR VISIT:
- Ripley’s Aquarium requires that all Guests wear facemasks, in compliance with the City of Toronto by law.
- All Aquarium Team Members will be required to wear facemasks while working.
- We are limiting hourly attendance to control Guest flow within the Aquarium, and create a better and safer experience for all. This reduced capacity means you can get close up to the exhibits, but not other guests!
- Online reservations are REQUIRED to manage capacity limits and minimize touchpoints at the entrance.
- You will self-scan your ticket (or Annual Pass) at dedicated stations inside the Main Lobby.
- Hand sanitizer stations will be found throughout the Aquarium, including at the entry, exit, interactive exhibits, washrooms, etc.
- Floor graphics are located throughout the Aquarium to indicate appropriate physical distancing and one-way flow.
- The Aquarium will maintain its high standards of cleanliness and all high-touch surfaces such as windows, railings, washrooms, and interactive exhibits will continuously be cleaned.
- All programs, dive shows, and tours have been suspended temporarily.
- Some areas, including the playground, touch tanks, coat check, café, and interactive exhibits will be unavailable.
- Contactless payment via debit or credit is preferred for all purchases.
Are masks required inside the attraction?
For the health and safety of our Guests and Team Members, face coverings must be worn for the duration of your visit.
Do children need to wear a mask?
Children under 2 years of age do not need to wear masks.
What if I am unable to wear a mask for medical reasons?
We recommend that visitors with underlying medical conditions reschedule their visit to a later date.
What about eating or drinking?
Masks are required at all times when inside our facility, however, they may be temporarily removed while eating or drinking.
What if I forget my mask?
Disposable masks are available if needed. Please ask a Guest Services Ambassador.
WE ARE DOING OUR PART; PLEASE DO YOUR PART:
- Keep two metres (six feet) distance from others.
- Wear a mask or face covering if you can’t keep physical distance.
- Clean your hands often. Use soap and water or an alcohol-based (70-90%) hand sanitizer.
- Avoid touching your face with unwashed hands.
- Cover your cough or sneeze with your elbow or a tissue. Immediately throw the tissue in the garbage and wash your hands.
- Clean and disinfect frequently touched objects and surfaces.
- Avoid close contact with people who are sick.
- Stay home if you are feeling unwell.
If you or any member of your party or family is not feeling well, do not visit. Plan to come when everyone is well.
We have enhanced our already-stringent protocols, considering the COVID-19 pandemic. We apologize if you experience any delays or inconvenience as a result of these procedures.
Follow social/physical distancing guidelines carefully, maintaining 2 metres (6 feet) of space from others. Family members and others (a “family unit”) who live in the same household can be closer together. All others should strictly adhere to the physical distancing guidelines. This will apply throughout the attraction including in queue lines, in exhibits, and in restrooms.
To facilitate adherence to physical distancing guidelines, attractions may reduce capacity or close some exhibits. Please be patient and understanding with these necessary operational changes.
If you feel ill once you are at the Aquarium, please let an employee know. They will contact a manager. You and your party may be asked to move to a special area within a facility for further assessment.
We have taken these enhanced health and safety measures for you, our Guests, and Team Members. We ask that you please follow all posted instructions while visiting Ripley’s Aquarium of Canada.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Public Health Agency of Canada, senior citizens and guests with underlying medical conditions and/or compromised immune systems are especially vulnerable.
By visiting Ripley’s Attractions, you voluntarily assume all risks related to exposure to COVID-19.