TICKETING FAQs

What are your ticket prices?

Online Timed Tickets:

  • Adult (14+): $44
  • Youth (6-13): $29
  • Child (3-5): $12.50
  • Senior (65+): $29
  • Children ages 2 and under are free

*HST is not included.

What are Timed Tickets?

Reserve your entry time with our Timed Tickets. Save time when you buy online! Enter during your selected time slot and stay as long as you wish within operating hours. These tickets can be pre-purchased online for same day and onwards (subject to availability during peak times). Please note that Timed Ticket availability can change depending on peak periods such as school holidays and long weekends.

I can't make it for my time slot, am I out of luck?

We will be able to reissue you another ticket for the next available time slot.

How do I buy tickets?

Save time with online Timed Tickets. Click here to prepurchase online.

Do we need to print out the tickets beforehand?

No, you can show your e-ticket on your smartphone. Please ensure the tickets are downloaded, displaying the barcode, and ready to be scanned with the screen brightness all the way up.

I booked a time slot from 10 am to 11 am. Does that mean I only have one hour to view the aquarium?

No, this is your entry time. You may stay as long as you wish within our daily operating hours.

I have a ticket for the 10 am to 11 am time slot. Do I need to arrive at 10 am?

No, you can arrive anytime between 10:00 a.m. to 11:00 a.m. Please be advised that early admittance will not be accommodated, especially during peak times.

What is your return policy and are tickets refundable?

Tickets are nonrefundable and will not be replaced if expired, destroyed, lost, or stolen. Please contact tgservices@ripleysaquariumofcanada.com if you have further questions regarding tickets.

I bought tickets online but have not received my e-tickets. What should I do now?

For Hotmail users, please check your junk folder for your e-mail. If you still have not received the e-mail, please contact our guest services team at tgservices@ripleysaquariumofcanada.com or (647) 351-FISH and we will be able to follow up with the e-mail. Alternatively, you can bring your confirmation number or the last 4 digits of your credit card to Guest Services and we will be able to print out your ticket.

What are the benefits of purchasing an annual pass?

  • Unlimited visits for one year from date of first use
  • 20% discount at Cargo Hold Gift Shop (on individual items only)
  • 30% discount on tickets for up to 4 guests on the same day of visit (subject to availability).
  • Savings on select educational programs
  • Savings at Ripley’s Niagara Falls attractions
  • More benefits listed here.

Are annual passes transferable?

No, Annual Passes have photo ID and are nontransferable.

Can you put your ticket towards an annual pass?

You can upgrade your ticket to an Annual Pass on-site within 24 hours of your visit.

Do you offer any discounts on multiple annual pass purchases?

Yes, we offer a 20% discount when three Annual Passes are purchased at the same time. You can also receive a 20% discount when you renew three or more Annual Passes at the same time.

My child is under two; do they need a ticket?

No, children ages two and younger do not need a ticket when you are booking your reservation. They will be counted in our capacity limits once on-site.

I have a CityPASS; do I need to make a reservation?

If you have a CityPASS, you do not need to make a reservation.

Can I still use tickets or Annual Passes from 2020?

Tickets and Annual Passes from our closures in 2020 and 2021 were automatically extended in our system until June 30, 2022. If you have tickets or Annual Passes that have expired from this time, you will need to purchase new tickets or Annual Passes. Please contact tgservices@ripleysaquariumofcanada.com if you have further questions regarding tickets.

I am an Annual Passholder. Can I still get my 30% discount on additional tickets?

Yes, as an Annual Passholder you can get up to four additional tickets at the discounted rate. You do not need to make a reservation. Our team will do their best to admit your group within the hour you have chosen to arrive depending on capacity limits.

VISIT FAQs

When are your peak hours?

On weekends, holidays, and throughout the summer season, our peak hours are 11:00 a.m. to 4:00 p.m. Peak hours for weekdays during our off-season are 11:00 a.m. to 2:00 p.m.

How long does it take to get through the aquarium?

The experience takes approximately 2.5 hours. However, this time can vary person to person.

Do you offer wheelchairs?

Yes, we have wheelchairs free of cost. You will need to leave a form of ID at Guest Services. Please note these wheelchairs are subject to availability.

Are strollers, wagons, or backpack-style child carriers allowed?

Strollers are allowed in the Aquarium, but please note the following exceptions:

  • Wagons or other pull vehicles are not permitted in the Aquarium.
  • On busy days, oversized strollers and backpack-style child carriers might not be permitted as they can pose a risk to other visitors.

Are you part of Access 2 Entertainment?

Ripley’s Aquarium of Canada is part of the Access 2 Entertainment program. We are committed to providing you with equal access to our products and services in a manner that respects your dignity, individuality, and independence. We will not make assumptions about your needs, but will rely on you to guide us regarding the best way to assist you.

Are outside food and beverages permitted in the aquarium?

Outside food and beverages are not permitted onsite.

I am taking the Public Transit. What stop do I get off?

Union Station is the closest stop to us. From there you would need to go to Concourse Hall and towards the Skywalk. Once you reach the end of the Skywalk, make a left outside (just for a brief moment) and into our building. Click here for more information on public transit.

Do you have parking?

While we do not have parking on-site at the Aquarium, there is ample parking available nearby. Please visit our Parking + Directions page to for a map of public parking areas, reserved parking, and premium parking options.

We do have two accessible parking spaces, but please note that they are available on a first-come, first-serve basis.

Do you have any special promotions?

Special Promotions are on hold.

Do you have any special shows?

Experiences are currently on hold. We do offer daily Dive Shows and Aquarist Talks. Please check our Dive Shows and Aquarist Talks page for the most current schedule.

Are there any in-and-out privileges?

We do not allow in-and-out privileges. Once your ticket has been scanned on the day of your visit, you cannot leave and reenter.

Do you have a lost and found?

Yes. Please visit Guest Services, where our team will do their best to find your lost item.

Do you have food and drinks available?

Our café is open from 12:00 p.m. to 7:00 p.m. Thursdays – Sundays for hot food service. Our vending machines are open for snacks and drinks also.

Can we bring pets to the aquarium?

No, only service animals are permitted.

Do you offer a discount for military personnel?

Yes, please visit our Preferred Partner Program, and enter your log in details.

Do you accept U.S. currency?

Yes! We accept all major U.S. credit cards as a form of payment both online and on-site. Please note that we can only accept up to $20 denominations in U.S. currency when purchasing tickets on-site.

Can I take photos?

Yes, as long as all photos/videos are not for commercial use. Want to take the best photos? Quick tip – avoid using flash photography!

Please note that we only allow handheld cameras on-site and do not permit any additional equipment with general admission. For commercial film/photography shoot inquiries, please check out our o-fish-al request form here.

Do you accept Chinese mobile payment systems?

Yes. We accept Alipay and WeChat Pay at Guest Services.

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