TICKETING FAQs

What are your ticket prices?

Online Timed Tickets:

  • Adult – $43
  • Youth (6-13) – $29
  • Child (3-5) – $12.50
  • Senior (65+) – $29

Express Anytime Tickets: Temporarily unavailable.

Sharks After Dark Tickets:  Temporarily unavailable.

*HST is not included.

What are Timed Tickets?

Reserve your entry time with our Timed Tickets. Save time and money when you buy online! Enter during your selected time slot and stay as long as you wish within operating hours. These tickets can be pre-purchased online for same day and onwards (subject to availability during peak times). Please note that Timed Ticket availability can change depending on peak periods such as school holidays and long weekends.

I can't make it for my Time slot, am I out of luck?

We will be able to reissue you another ticket for the next available time slot.

What are Express Anytime Tickets?

Currently unavailable. Please purchase your timed ticket here.

Why can't I find the option to buy an Express Anytime ticket?

Currently unavailable. Please purchase your timed ticket here.

How do I buy tickets?

Save time and money with online Timed Tickets. These tickets can be pre-purchased online for a next day visit and onwards.

Do we need to print out the tickets beforehand?

No, you can show your e-ticket on your smartphone. Please ensure the tickets are downloaded displaying the barcode and ready to be scanned with the screen brightness all the way up.

I booked a time slot from 10 am to 11 am. Does that mean I only have one hour to view the aquarium?

No, this is your entry time. You may stay as long as you wish within our daily operating hours.

I have a ticket for the 10 am to 11 am time slot. Do I need to arrive at 10 am?

No, you can arrive anytime between 10 AM to 11 AM. Please be advised that early admittance will not be accommodated.

What is your return policy and are tickets refundable?

Tickets are non-refundable and will not be replaced if expired, destroyed, lost or stolen. Tickets that have not been used since our closure have been extended to June 30, 2022. Our system has been automatically updated; no actions are needed on your part.

I bought tickets online but have not received my e-tickets. What should I do now?

For Hotmail users, please check your junk folder for your e-mail. If you still have not received the e-mail please contact our guest services team at tgservices@ripleysaquariumofcanada.com or 647-351-FISH and we will be able to follow up with the e-mail. Alternatively, you can bring your confirmation number or the last 4 digits of your credit card to Guest Services and we will be able to print out your ticket.

What are the benefits of purchasing an annual pass?

• Unlimited visits for one year from date of first use
• Free Coat Check
• 20% discount at Cargo Hold Gift Shop (on individual items only)
• 30% discount on tickets for up to 4 guests on the same day of visit (subject to availability). This discount is only redeemable at the Aquarium (not online) and will be processed at Guest Services. Ripley’s Aquarium of Canada has the right to revoke this promotion at any time at our discretion.
• Savings on select educational programs (summer camps, stingray experience, sleepovers, and more!)
• Savings at Ripley’s Niagara Falls attractions
More benefits listed here.

Are annual passes transferable?

No, annual passes have photo ID, and are non- transferable.

Can you put your ticket towards an annual pass?

You can upgrade your ticket to an annual pass onsite within 24 hours of your visit.

Do you offer any discounts on multiple annual pass purchases?

Yes, we offer a 20% discount when 3 annual passes are purchased at the same time.

Do you sell gift cards?

Gift cards are available for purchase at Guest Services or online.

My child is under two; do they need a ticket?

No, children ages two and younger do not need a ticket when you are booking your reservation. They will be counted in our capacity limits once on-site.

I have a CityPASS; do I need to make a reservation?

If you have a CityPASS, you do not need to make a reservation. Your CityPASS has been automatically extended and no action needs to be taken on your part.

How do I redeem a gift card?

Gift cards must be redeemed on-site at the Aquarium. You will not need a reservation to do this; please go to the Guest Services desk upon your arrival.

Can I still use tickets or Annual Passes from 2020?

Yes, all tickets that were affected by our closure have been automatically extended to June 30, 2022. No action is needed on your part, this has been done automatically in our system. You do not need a reservation to enter.

I am an Annual Passholder. Can I still get my 30% discount on additional tickets?

Yes, as an Annual Passholder you can get up to four additional tickets at the discounted rate. You do not need to make a reservation. Our team will do their best to admit your group within the hour you have chosen to arrive depending on capacity limits.

VISIT FAQs

I'm in line to buy tickets. Why are there only 1-2 cashiers selling tickets?

During peak times, we limit the number of ticket sellers in an effort to monitor and manage guest flow.

When are your peak hours?

On weekends, holidays and throughout the summer season, our peak hours are 11am – 4pm. Peak hours for weekdays during our off season are 11am-2pm.

How long does it take to get through the aquarium?

The experience takes approximately 2 to 2.5 hours. However, this time can vary person to person.

Do you offer wheelchairs?

Yes, we have wheelchairs free of cost. You will need to leave a piece of ID at Guest Services. Please note these wheelchairs are subject to availability.

Are you part of Access 2 Entertainment?

Ripley’s Aquarium of Canada is part of the Access 2 Entertainment program. We are committed to providing you with equal access to our products and services in a manner that respects your dignity, individuality and independence. We will not make assumptions about your needs, but will rely on you to guide us regarding the best way to assist you.

Are outside food and beverages permitted in the aquarium?

Outside food and beverages are not permitted onsite.

I am taking the Public Transit. What stop do I get off?

Union Station is the closest stop to us. From there you would need to go to Concourse Hall and towards the Skywalk. Once you reach the end of the Skywalk make a left outside (just for a brief moment) and into our building. Click here for more information on public transit.

Do you have parking?

While we do not have parking onsite at the Aquarium, there is ample parking available nearby. Click here for a map of public parking areas.

We do have two accessible parking spaces, but please note that they are available on a first come, first serve basis.

Do you have any special promotions?

Special Promotions are on hold.

Do you have any special shows?

Our Dive Shows and Experiences are on hold.

Are there any in-and-out privileges?

We do not allow in-and-out privileges.

Do you have a lost and found?

Yes. Please visit Guest Services, where our team will do their best to find your lost item.

Do you have food and drinks available?

Our café is currently closed at this time.

Can we bring pets to the aquarium?

No, only service animals are permitted.

Do you offer a discount for military personnel?

Yes, please show your CFOne card at Guest Services upon arrival.

Do you accept U.S. currency?

Yes! We accept all major U.S credit cards as a form of payment both online and on-site. Please note that we can only accept up to $20 denominations in U.S currency when purchasing tickets on-site.

Can I take photos?

Yes, as long as all photos/videos are not for commercial use. Want to take the best photos? Quick tip – avoid using flash photography!

Please note that we only allow hand held cameras onsite and do not permit any additional equipment with general admission. For commercial film/photography shoot inquiries, please check out our o-fish-al request form here.

Do you accept Chinese mobile payment systems?

Yes. We accept Alipay and WeChat Pay at Guest Services.

Is there a limit on how many people are in the building?

Yes, we are currently operating at less than 50% of our building’s capacity to ensure a safe experience for our guests and staff. We monitor this through our timed ticket system.

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