FAQs

Online Timed Tickets:

• Adult (14+): $44
• Youth (6-13): $29
• Child (3-5): $12.50
• Senior (65+): $29
• Children ages 2 and under are free

*HST is not included.

Reserve your entry time with our Timed Tickets. Save time when you buy online! Enter during your selected time slot and stay as long as you wish within operating hours. These tickets can be pre-purchased online for same day and onwards (subject to availability during peak times). Please note that Timed Ticket availability can change depending on peak periods such as school holidays and long weekends.

We will be able to reissue you another ticket for the next available time slot.

Save time with online Timed Tickets. Click here to prepurchase online. Tickets may also be purchased onsite.

No, you can show your e-ticket on your smartphone. Please ensure the tickets are downloaded, displaying the barcode, and ready to be scanned with the screen brightness all the way up.

No, this is your entry time. You may stay as long as you wish within our daily operating hours.

No, you can arrive anytime between 10:00 a.m. to 11:00 a.m. Please be advised that early admittance will not be accommodated, especially during peak times.

Tickets are nonrefundable and will not be replaced if expired, destroyed, lost, or stolen. Please contact tgservices@ripleysaquariumofcanada.com if you have further questions regarding tickets.

For Hotmail users, please check your junk folder for your e-mail. If you still have not received the e-mail, please contact our guest services team at tgservices@ripleysaquariumofcanada.com or (647) 351-FISH and we will be able to follow up with the e-mail. Alternatively, you can bring your confirmation number or the last 4 digits of your credit card to Guest Services and we will be able to print out your ticket.

• Unlimited visits for one year from date of first use
• 20% discount at Cargo Hold Gift Shop (on individual items only)
• 30% discount on tickets for up to 4 guests on the same day of visit (subject to availability).
• Savings on select educational programs
• Savings at Ripley’s Niagara Falls attractions
• More benefits listed here.

No, Annual Passes have photo ID and are nontransferable.

You can upgrade your ticket to an Annual Pass on-site within 24 hours of your visit.

Yes, we offer a 20% discount when three Annual Passes are purchased at the same time. You can also receive a 20% discount when you renew three or more Annual Passes at the same time.

No, children ages two and younger do not need a ticket when you are booking your reservation. They will be counted in our capacity limits once on-site.

Yes, as an Annual Passholder you can get up to four additional tickets at the discounted rate. You do not need to make a reservation. Our team will do their best to admit your group within the hour you have chosen to arrive depending on capacity limits.

On weekends, holidays, and throughout the summer season, our peak hours are 11:00 a.m. to 4:00 p.m. Peak hours for weekdays during our off-season are 11:00 a.m. to 2:00 p.m.

The experience takes approximately 2.5 hours. However, this time can vary person to person.

Coat check is available.

Yes, we have wheelchairs free of cost. You will need to leave a form of ID at Guest Services. Please note these wheelchairs are subject to availability.

Strollers are allowed in the Aquarium, but please note the following exceptions:

• Wagons or other pull vehicles are not permitted in the Aquarium.
• On busy days, oversized strollers and backpack-style child carriers might not be permitted as they can pose a risk to other visitors.

Ripley’s Aquarium of Canada is part of the Access 2 Entertainment program. We are committed to providing you with equal access to our products and services in a manner that respects your dignity, individuality, and independence. We will not make assumptions about your needs, but will rely on you to guide us regarding the best way to assist you.

Outside food and beverages are not permitted onsite.

Union Station is the closest stop to us. From there you would need to go to Concourse Hall and towards the Skywalk. Once you reach the end of the Skywalk, make a left outside (just for a brief moment) and into our building. Click here for more information on public transit.

While we do not have parking on-site at the Aquarium, there is ample parking available nearby. Please visit our Parking + Directions page to for a map of public parking areas, reserved parking, and premium parking options.

We do have two accessible parking spaces, but please note that they are available on a first-come, first-serve basis.

Special Promotions are on hold.

We do offer daily Dive Shows and Aquarist Talks. Please check our Dive Shows and Aquarist Talks page for the most current schedule.

We do not allow in-and-out privileges. Once your ticket has been scanned on the day of your visit, you cannot leave and reenter.

Please visit our Guest Services page to fill out a report.

Our café is open from 10:30 a.m. – 8:00 p.m. for hot food service. Please note that the cafe does close earlier on days with early closures. Vending machines are also available for snacks and drinks.

No, only service animals are permitted.

Yes, please visit our Preferred Partner Program, and enter your log in details.

Yes! We accept all major U.S. credit cards as a form of payment both online and on-site. Please note that we can only accept up to $20 denominations in U.S. currency when purchasing tickets on-site.

Yes, as long as all photos/videos are not for commercial use. Want to take the best photos? Quick tip – avoid using flash photography!

Please note that we only allow handheld cameras on-site and do not permit any additional equipment with general admission. For commercial film/photography shoot inquiries, please check out our o-fish-al request form here.

We take thorough steps to keep our attractions safe and promote a healthy environment. To protect our guests and associates, and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:

• Extensive training on maintaining a safe and hygienic workplace and environment for our guests
• Appropriate personal protective clothing for those who are assigned cleaning duties
• Procedures for cleaning and disinfection of areas throughout the day and where illness has been suspected or reported
• Quick response to spills, trash, and other situations
• Daily sanitation procedures for everything, including bathrooms, faucets and sinks, benches and trash cans

We trust you to make your own choice as to whether you want to wear a face mask and ask that you respect the choices of our other guests.

We closely monitor local, state, and national public health authorities, and take their guidance when additional preventive measures are needed. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Ripley’s Attractions, you voluntarily assume all risks related to exposure to COVID-19.