guest services

We’re happy to kelp! Please check out our Hours of Operation & our Frequently Asked Questions to find the answers to many of your questions.  If you cannot find the answer you are looking for feel free to reach out to our team. Guest Services is accessible by email and phone.


Phone number: (647) 351 3474

Please Note:  Our Guest Services team is reachable by phones daily from 10am until 5pm.


Coat Check

Coat check is available. Check your coat and bags with us at our coat check located in the lobby.


Wheelchairs are available for rental at the Guest Services Desk in the Main Lobby of the Aquarium. They are available on a first come, first serve basis and are free of charge. Wheelchairs may not be taken offsite and a driver’s license/photo ID is collected from the guest which is returned to them when the wheelchair is returned.


Our café is open from 10:30 a.m. – 8:00 p.m. for hot food service. Please note that the café does close earlier on days with early closures. Vending machines are also available for snacks and drinks.

Annual Passes

Annual Passes are available for purchase online or at our Guest Services desk. Please note that Anytime or Timed Tickets can be upgraded to an Annual Pass onsite within 24 hours of your visit. Prior to first visit, all annual passes will need to be activated and printed at our Guest Services desk. For more information on the benefits of buying an Annual Pass, please visit our Annual Passes page.

Lost and Found

Left something behind? Click here to file a report. Lost items are kept for 30 days.

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