We’re happy to kelp! Please check out our Hours of Operation & our Frequently Asked Questions to find the answers to many of your questions. If you cannot find the answer you are looking for feel free to reach out to our team. Guest Services is accessible by email and phone.
Email: tgservices@ripleysaquariumofcanada.com
Phone number: (647) 351 3474
Please Note: Our Guest Services team is reachable by phones daily from 10am until 5pm.
Services
Coat Check
Coat check is available. Check your coat and bags with us at our coat check located in the lobby.
Wheelchairs
Wheelchairs are available for rental at the Guest Services Desk in the Main Lobby of the Aquarium. They are available on a first come, first serve basis and are free of charge. Wheelchairs may not be taken offsite and a driver’s license/photo ID is collected from the guest which is returned to them when the wheelchair is returned.
Food/Drink
Our café is open 11:00 a.m. – 7:00 p.m. Thursdays – Sundays and 11:30 a.m. – 7:00 p.m. Mondays – Wednesdays for hot food service. Our vending machines are always available with a variety of snacks and drinks.
Annual Passes
Annual Passes are available for purchase online or at our Guest Services desk. Please note that Anytime or Timed Tickets can be upgraded to an Annual Pass onsite within 24 hours of your visit. Prior to first visit, all annual passes will need to be activated and printed at our Guest Services desk. For more information on the benefits of buying an Annual Pass, please visit our Annual Passes page.
Lost and Found
Left something behind? Click here to file a report. Lost items are kept for 30 days.
