Guest Services

GuestServices2

We value your thoughts. Whether it is a suggestion, inquiry or general feedback, our Guest Services team want to hear from you!

For all guest inquiries or assistance please contact info@ripleysaquariumofcanada.com or call (647) 351-FISH (3474).

Click here to download our brochure.

Services

Coat Check

Coat check is available to guests in the Main Lobby of the Aquarium.

Guests may leave jackets and bags in the Coat Check and will be given a coat check tag for retrieval of their items. If space permits, Guests can also check in strollers.

Prices for these services vary depending on the size/amount of items being checked. Guests are also able to switch their large strollers for smaller rental strollers free of charge to reduce the amount of large strollers moving throughout the Aquarium.

Strollers

Strollers can be rented in the Main Lobby of the Aquarium for $3.00. Strollers may not be taken offsite and a driver’s license/photo ID is collected from the guest and kept at the Guest Services Desk. The license is returned when the stroller is returned.  

Wheelchairs

Wheelchairs are available for rental at the Guest Services Desk in the Main Lobby of the Aquarium. They are available on a first come, first serve basis and are free of charge. Wheelchairs may not be taken offsite and a driver’s license/photo ID is collected from the guest which is returned to them when the wheelchair is returned.

Food/Drink

No outside food and drink are allowed inside the Aquarium. We have our Ripley’s Café located in the Discovery Centre on the lower level of the facility.

Annual Passes

Annual Passes are only available for purchase at our Guest Services desk. Please note that anytime or timed tickets can be upgraded to an annual pass within 24 hours of your visit. For more information on the benefits of buying an annual pass, please visit our Annual Passes + Tickets page.