Guest Services

Our Guests ARE Our Business

Our Mission is to entertain and delight our guests in a top quality marine life facility.

Find everything you need to plan your visit to the Aquarium, including special notices, general facility and accessibility information, and operating hours. If you can’t find what you need, contact us.

General Facility Information

Frequently Asked Questions

Please take a few moments to look through the FAQ’s for answers to your own questions. If not, below the FAQ’s you will find several convenient ways to ask us directly.

How long are your tickets good for?

ANSWER: Tickets are good for one year from the date of purchase.

What forms of payment do you accept?

ANSWER: We accept Cash, Travelers Checks and all the major Credit Cards.

Do I have to use the U-Pick Combo tickets the same day?

ANSWER: The U-Pick Combo tickets are good for one year from the date of purchase.

Can I leave and revisit the same day?

ANSWER: You can, we ask that you just get your hand stamped in our Cargo Hold Gift Shop on your way out.

How long does it take to tour each attraction?

ANSWER: We recommend allowing 2 hours or more to tour the Aquarium.

What types of discounts do you have available?

ANSWER: AAA, AARP, Active Military, Retired Military.

Where can I park?

ANSWER: There is a free parking lot in front of the aquarium

Do you allow cameras/camcorders?

ANSWER: Absolutely YES! Feel free to take pictures and shoot video and share with your friends and family.

Is the Aquarium wheelchair accessible?

ANSWER: The Aquarium is wheelchair and stroller friendly.

Do you have wheelchairs?

ANSWER: Wheelchairs are available at Guest Services.

Do I need reservation?

ANSWER: General admission to tour the Aquarium does not require reservations.

Do you have or can I bring a stroller?

ANSWER: The Aquarium is stroller friendly. Strollers may be rented at Guest Services for $2.

Do you allow pets?

ANSWER: Only service animals per ADA specifications.

Do you host birthday parties for children?

ANSWER:Yes We do! Please visit our Birthday Party page for more information.

 

Do You Still Need Help with a Question?

Please contact out friendly aquarium staff directly by phone or email or complete our quick Online FAQ Form below.

Phone: 843-916-0888
Toll Free: 800-734-8888
Email: info@ripleysaquarium.com

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