Accessibility Bill of Rights

For Ripley’s Aquarium of Canada Visitors

Our Service Commitment to Ripley’s Aquarium of Canada Guests

Ripley’s Aquarium of Canada is committed to accessibility for all visitors and is dedicated to removing barriers to participation for guests with disabilities. We provide all guests with equal access to our products and services in a manner that respects their dignity, individuality and independence. We will not make assumptions about our guests’ needs but will rely on them to guide us regarding the best way to assist them.

The following is our guests’ Bill of Rights:

Support Persons

Access 2 Entertainment program

Ripley’s Aquarium of Canada is a member of the Access 2 Entertainment program administered by Easter Seals Canada. A support person accompanying a guest with disabilities will be allowed to stay with the guest at all times and will be provided with free admission.

Access-2-logo
We welcome our guests’ support person.
We will direct our conversation to our guests and not to their support person.
We will obtain our guests’ consent to discuss confidential information in the presence of their support person.

Entrance

For our guests with restricted mobility, wheelchairs and families with strollers, there are ramps located on the west and east side of the building.

Parking

We offer two parking spots for holders of valid accessible parking passes on the east side of the building. They cannot be reserved and are available on a first come first serve basis.

Wheelchairs

We are wheelchair accessible. A limited number of manual wheelchairs are available at Guest Services free of charge. We would need a piece of photo ID to hold onto until the wheelchair is returned.

Service Animals

Certified service animals are welcomed in all areas of our premises that are open to the public. We respect the fact that service animals are working, and will not distract them in any way.

Assistive Devices

Assistive devices are welcomed on our premises.

Guests with Vision Loss

We would be pleased to provide our documentation in a larger font. For visual presentations, we will accommodate our guests’ needs by using larger fonts, describing pictures, and using colour.

Guests with Hearing Loss

We will provide guests with a notepaper and a pen to facilitate communication.
For guests who lip read, we commit to:
• Speaking slowly and succinctly
• Moving to a quieter and well-lit area

Guests with Physical Disabilities

We will not touch or move assistive devices without permission. If we move our guests’ assistive device, we will ensure it remains within their reach.

Feedback

Your feedback is important to us. You can speak with any of our Guest Services Ambassadors or by asking to speak to a Supervisor or Manager on Duty. Alternatively, you may contact us at (647) 351-FISH (3474) or info@ripleysaquariumofcanada.com Your input will help us address any inequities in the accessible provision of our goods and services. We will respond to your concerns in a timely manner.